Dollar Rent-a-Car and Thrifty Rent-a-Car are one in the same. This year at Ironman Hawaii I thought I got a good deal $184 for 7.5 days for a Chrysler Seabring convertible.
Well... the car we picked up after waiting in line for 2 hrs and 45 minutes after an 8 hour flight had bad brakes, blown rotors, shot ball joints and had cigarette ash and dirt on the inside. Honestly, that wouldn't bother me too much. Mistakes are forgivable as long as the company owns up to them.
After limping into the hotel lot in Kona I decided that the next day or so I would return the car. This car was extremely unsafe. The folks behind the counter sincerely apologized for my trouble and wasting another 90 minutes of my vacation. They offered me a "free" upgrade to a convertible Ford Mustang. Cool.
Fast forward to late November where I am CHARGED for the "upgrade". I've been on the phone four times with the home office of Dollar / Thrifty - wasting another 6 hours. I've asked for explanations. I've been very nice. I've been factual and mean. The company promised to "research what happened and get back to you". In the mean time, I received no less than FOUR letters stating that I owe them (the exact amount of the "upgrade".) Call it bait and switch. Call it dishonest business practices. Call it stupid. Just don't give them one red cent of your money.
Today, after two hours of TRYING TO JUST PAY THE DAMN BILL - I paid the bill and PROMISED to blog about the horrible customer "experience" I went through.
Do me a favor readers...
DO NOT RENT FROM DOLLAR or THRIFY. EVER.
This isn't over. I'm filing a BBB complaint next.